Work & Travel in Portugal (Fully Remote Job with Accomodation from the Day 1)
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Location:
Porto (Remote in Portugal) Job Overview We are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions team. In this role, you will be the primary point of contact for our customers, delivering outstanding support for a leading POS (Point-of-Sale) platform. If you're motivated by helping people and thrive in a tech-savvy, fast-paced environment, this is your opportunity.
Key Responsibilities
Deliver exceptional customer service to Italian-speaking users via phone, email, and chat. Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues. Maintain accurate documentation of customer interactions in the CRM system. Work collaboratively with technical teams to escalat e and resolve complex cases. Meet performance KPIs and SLA targets set by the client. Stay up to date on product knowledge and process updates. Work Schedule Shifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts). Occasional late shift extension to 21:00 may be required (note: hasn't occurred since launch). Compensation and Benefits Base
Salary:
1000 gross per month (paid 14 times per year) Performance Bonus: 50 gross per month (paid 12 times per year, based on performance KPIs) For Candidates Relocating from Outside Portugal: Temporary Accommodation: Room in a shared apartment (12 months max) 280/month, all utilities included (deducted from payslip) Flight Reimbursement: Up to 400 (Economy class) after 6 months of contract Initial Accommodation: Hotel for up to 28 days, depending on project needs Requirements Fluent in Italian (C1+) both written and spoken Excellent communication and interpersonal skills Experience in customer service or technical support is a plus Ability to work independently and adapt in a dynamic environment Comfortable working remotely and using digital collaboration tools Remote Work This is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal. #J-18808-Ljbffr
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