Team Manager with German&English
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Your Profile
* German – Advanced level C1
* English – Medium level B2
* Completed higher education (college degree or equivalent) is required
* Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment
* Strong coaching and people management skills
* Ability to analyze performance data and drive KPI improvement
* Experience working in a structured, target-driven environment
* Flexibility to work in a rotational schedule, Monday–Sunday Conditions For Internal Candidates
* No written warnings in the past 6 months or ongoing disciplinary process Your future role:
* Lead, coach, and develop a team of Customer Support Representatives
* Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.)
* Conduct regular 1:1 meetings, performance reviews, and coaching sessions
* Identify development needs and collaborate with Quality and Training teams
* Drive engagement initiatives and contribute to a positive team culture
* Manage attendance, attrition, and workforce planning in collaboration with relevant departments
* Ensure compliance with company policies, procedures, and client requirements
* Handle escalations and support resolution of complex cases
* Analyze reports and implement action plans to improve operational results
* Participate in calibration sessions and operational meetings
* Support onboarding and nesting phases for new team members
* Act as the main point of contact between the team and upper management You will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction. Benefits
* Competitive salary
* Monthly performance bonus
* 35 RON meal tickets
* A well-defined career path with many opportunities to grow in different directions At Foundever®, we make things simple. Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed. We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience. Let’s create best moments together. #J-18808-Ljbffr
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