SPA Receptionist

A captivating estate in the heart of Tuscany, located atop a hill in Castelnuovo Berardenga, in the province of Siena, surrounded by the peaceful Tuscan countryside.
Fontanelle Estate is the Bolfo Family’s brand, which includes Hotel Le Fontanelle (5-star), the Vallepicciola winery, and the new 5-star luxury hotel, The Club House, inaugurated in May 2022.

We offer
a unique experience, focused on luxury and relaxation, in a place of exceptional beauty. Location The Wellness Sanctuary at Hotel The Club House Employment Type Full-time, on‑site. Position We are looking for a talented and motivated SPA Receptionist with a strong passion for luxury hospitality to join the team at our wellness center. The selected candidate will be the first point of contact for our guests, ensuring a warm and refined welcome in line with the property’s standards of excellence and wellness philosophy.

Key Responsibilities
* Welcome SPA guests with professionalism and elegance, presenting the services offered by the facility.
* Manage the treatment schedule, optimizing bookings and effectively coordinating therapists’ shifts and appointments.
* Carefully listen to guests’ needs in order to recommend the most suitable treatments and promote the SPA’s retail product line.
* Ensure that the reception area and waiting lounges consistently maintain the standards of order, cleanliness, and atmosphere required by a 5-star luxury property.
* Work closely with the hotel Front Office department to ensure smooth communication and provide a fully personalized guest experience. Requirements
* Previous experience in a similar role, preferably within 5-star hotel SPAs or luxury wellness centers.
* Excellent communication skills, empathy, elegance in demeanor, and a strong customer service attitude.
* Excellent command of both Italian and English (knowledge of a third foreign language will be considered a plus).
* Good knowledge of major hotel management systems and SPA booking software.
* Availability to work shifts, weekends and holidays. Driver's license and car ownership.

What We Offer
* The opportunity to work in an international luxury hospitality environment.
* A stimulating and dynamic work environment.
* Opportunities for growth and professional development.
* Competitive salary package.
* Accommodation for non-resident employees. Further details will be provided during the interview. #J-18808-Ljbffr