Guest Services Executive
2 giorni fa
Montà, Piemonte, Italia
Hotel Domani
Tempo pieno
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WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace. Themaindutiesandresponsibilitiesare: Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently. Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice. Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B)tofulfillguestneeds. Handlespecialrequestssuchastransportation,diningreservations,andamenities. Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary. Promotehotelservicesandamenities,upsellingwhereappropriate. Maintainaccurateguestrecordsandensurecompliancewithservicestandards. SupportVIPandrepeatguestrecognitionprograms. Upholdsafety,security,andprivacyprotocolsatalltimes Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications: Aminimumof1yearcustomerserviceexperience Bachelor'sdegreeinHospitalityManagement,orarelatedfield. GoodknowledgeofPMSSystems Excellentwrittenandverbalcommunicationskills Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.