Technical Support Specialist
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* Provide second-level technical support for proprietary software solutions (custom and mission-critical).
* Support System Integrators during system installation, configuration, and integration phases.
* Analyze and diagnose complex technical issues through log analysis, databases, and API/broker flows.
* Work closely with the development team (R&D) to report bugs and improve the product.
* Contribute to the creation of technical documentation and guides to enhance partner autonomy.
* Monitor the proper functioning of customer installations, ensuring compliance with Nomos quality standards. What we are looking for in you
* Technical Background: Education in Computer Science or Engineering (or equivalent experience in technical roles).
* Hard
Skills:
o Good knowledge of SQL language and relational databases. o Ability to perform technical analysis and troubleshooting in complex environments. o Knowledge of Linux OS, MS Windows Server, Embedded Android.
* Soft
Skills:
o Strong problem-solving aptitude and analytical skills. o Excellent communication skills to interact with technical stakeholders. o Proactivity and a desire to grow in a technologically stimulating environment. o Teamwork-oriented mindset.
What we offer
* Contract: Position and salary commensurate with actual experience.
* Stimulating environment: The opportunity to work on technologically advanced and diverse projects.
* Growth: An environment that values merit. The Technical Support role is the ideal starting point for gaining in-depth knowledge of our solutions and our partners' processes. For candidates who demonstrate strong organizational and interpersonal skills,
we offer
a career path towards the role of Technical Account Manager, becoming a strategic consultant to our main business customers and system integrators.
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