Front Office Manager

h3Company Description /h3 pAbout Collegio alla Querce, Auberge Collection /p pCollegio alla Querce, Auberge Collection is a hilltop Italian retreat
- once a cherished educational institution
- and the only hotel in the city of Florence that provides sweeping vistas of both Florence's historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel's gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef's Table at its heart, mischievous Bar Bertelli, housed in the former principal's office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence's multifaceted Renaissance spirit. /p pFor more information: /p pConnect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge /p h3Job Description /h3 pThis is a key leadership role, responsible for creating an exceptional experience for our guests and supporting our team in delivering the highest standards of service. /p pThe Front Office Manager will lead, support and develop the Front Office team throughout the entire guest journey, from pre-arrival to check-out and follow-up. The role will ensure smooth daily operations, high guest satisfaction and consistent service standards, while supporting the team's development and the hotel's financial performance. /p ul liLead and oversee the daily operations of the Front Office, ensuring a smooth and efficient guest journey. /li liMaintain a strong presence on the floor, leading by example and remaining actively engaged with both guests and team members. /li liWork closely with the Rooms Division Manager and other department leaders to ensure seamless communication and operational alignment across the hotel. /li liSupervise, motivate and develop Front Office Team Members, fostering a culture of excellence, teamwork and accountability. /li liSet the tone for exceptional hospitality by creating a warm, personalized and memorable experience for every guest. /li liHandle guest feedback and complaints with professionalism, discretion and a strong service-recovery approach. /li liEnsure consistent adherence to the hotel's luxury service standards, policies and procedures. /li liOversee arrivals, departures, VIPs, repeat guests, special occasions and special requests, ensuring a high level of personalization and attention to detail. /li liMonitor guest satisfaction, service quality and operational KPIs, identifying opportunities for continuous improvement. /li liSupport the achievement of departmental financial targets through effective upselling, cost awareness and operational efficiency. /li liEnsure compliance with all relevant safety, security, privacy and hotel procedures. /li liEnsure timely, thoughtful and personalized communication with guests before, during and after their stay. /li /ul h3Qualifications /h3 ul liMinimum 4 years of experience as a Front Office Manager or in a similar leadership role in a luxury hotel. /li liPrevious experience and a strong understanding of the main Front Office functions, including /li /ul #J-18808-Ljbffr