Customer Quality
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* RAL starting from 40.000
* incentive scheme
* benefits
* flexible start times
* time bank system
* learning & development opportunities Responsabilità
* Guidare il team di Ingegneria Qualità Cliente e gestire accordi di qualità e audit di processo da parte dei clienti
* Condurre riunioni regolari con i clienti per allineare temi e iniziative di qualità
* Gestire il processo di reclamo cliente end-to-end (contenimento, analisi causa, 8D, risposta al cliente, verifica efficacia) e gestire escalation
* Monitorare KPI di qualità Cliente (PPM, tasso di garanzia e costi, tasso di Service Call, chiusura reclami, COPQ) e scorecard cliente
* Preparare report mensili di qualità per Top Management sui dati di prestazione e affidabilità dei prodotti
* Analizzare dati difettosi in collaborazione con produzione, AME e R&D per azioni correttive e preventive
* Supportare R&D nel definire CTQ e contribuire a DFMEA, Design Reviews e PFMEA
* Organizzare e coordinare attività di audit prodotto su siti produttivi
* Garantire l’esecuzione efficace di test utente nelle fasi finali di sviluppo (pre-series) per validare qualità, prestazioni e aspettative clienti Requisiti fondamentali
* Laurea in Ingegneria o equivalente
* Fluente in italiano e inglese
* Conoscenza strumenti di qualità (8D, 5-Why, Ishikawa, SPC, PDCA) e analisi di rischio (FMEA di progetto/processo)
* Buona conoscenza MS Office e gestione database
* Conoscenza ISO 9001 e SAP
* Conoscenza strumenti di analisi dati (es. Power BI)
* Almeno 5 anni in ruolo qualità preferibilmente in manufacturing
* Competenze di lavoro di squadra, comunicazione, analisi, orientamento al cliente, leadership e gestione del personale
* Leadership e gestione del team
* Comunicazione efficace
* Orientamento al cliente
* Quality tools (8D, 5-Why, Ishikawa, SPC, PDCA)
* FMEA (DFMEA/PFMEA)
* ISO 9001
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Customer Quality Engineer
9 ore fa
Ancona, Marche, Italia Franke LLC Tempo pienoWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives...
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Customer Quality
1 giorno fa
ancona, marche, Italia Elica Tempo pienoOverview In questa funzione ti occuperai di guidare la qualità cliente e gli audit di prodotto, assicurando l’eccellenza fin dalla fase di sviluppo. Lavorerai a stretto contatto con team multifunzionali per migliorare la qualità e ridurre i difetti, contribuendo alla soddisfazione del cliente e al miglioramento continuo. Occuparsi di KPI di qualità,...
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Sr Customer Quality and Compliance Engineer
3 giorni fa
ancona, marche, Italia Molex Tempo pienoSr Customer Quality and Compliance EngineerWe are seeking a Customer Quality and Compliance Engineer to join our team in Coyol, Alajuela. In this role, you will ensure our products and processes meet customer requirements, quality standards, and applicable regulations. You will work across functions to investigate quality issues, implement effective...
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Ancona, Marche, Italia Franke LLC Tempo pienoFranke is seeking a Customer Quality Engineer based in Fabriano (AN), Italy, reporting to the Head of Quality Hoods. You will manage customer quality requirements, drive improvements, and coordinate audits to reduce defects and non-quality costs across project lifecycles.The role requires a engineering degree, 2–3 years in similar quality roles, strong...
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Customer Quality Engineer
5 giorni fa
Ancona, Marche, Italia Franke LLC Tempo pienoWe, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives...
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Customer & Supplier Quality Claims Lead
2 giorni fa
Ancona, Marche, Italia ASK Industries S.p.A Tempo pienoA leading automotive firm in Ancona, Italy, is looking for a candidate to manage customer and supplier claims.Se desidera saperne di più su questa opportunità o sta pensando di candidarsi, la preghiamo di leggere le seguenti informazioni.The successful applicant will ensure effective problem resolution for quality-related issues while coordinating with...
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Ancona, Marche, Italia Franke LLC Tempo pienoFranke is seeking a Customer Quality Engineer based in Fabriano (AN), Italy, reporting to the Head of Quality Hoods. You will manage customer quality requirements, drive improvements, and coordinate audits to reduce defects and non-quality costs across project lifecycles.The role requires a engineering degree, 2–3 years in similar quality roles, strong...
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Ancona, Marche, Italia Franke LLC Tempo pienoFranke is seeking a Customer Quality Engineer based in Fabriano (AN), Italy, reporting to the Head of Quality Hoods. You will manage customer quality requirements, drive improvements, and coordinate audits to reduce defects and non-quality costs across project lifecycles.The role requires a engineering degree, 2–3 years in similar quality roles, strong...
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Quality Engineer
2 giorni fa
ancona, marche, Italia Arrow ECS Tempo pienoOverview In this role, you will help maintain and improve the Quality Management System to meet customer and regulatory requirements. You’ll act as the main quality liaison for Italian-market customers, driving issue resolution and process improvements. You will work with cross-functional teams to uphold high quality standards and support audits and CAPA...
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Quality Manager
15 ore fa
Ancona, Marche, Italia Vactor, Inc. Tempo pieno 85.000 € - 103.000 € ContrattoResponsible for ensuring Test department build products to specification while driving to a production schedule.Direct responsibility for managing Quality (Test, Quality Auditors, and Warranty) as well as Vactor’s Certified Weld Inspector, Technical Trainers, and other quality supported functions.Develop written procedures and practices that will allow the...