IT Workplace Service Delivery Specialist

14 ore fa
Varese, Lombardia, Italia Valentino Tempo pieno
Overview In this role, you will manage and evolve IT Workplace services with a Retail-first focus, ensuring high-quality user support across Retail, Corporate, and Industrial users. You’ll drive vendor governance, ITIL process improvements, and the adoption of AI-powered tools to enhance digital employee experience. You will coordinate store lifecycle activities (openings, relocations, closures) and align in-store solutions with corporate technology platforms. This is a cross-functional, impact-driven position in a fast-paced luxury retail environment. Responsabilità
* Coordinate and monitor IT Workplace services supporting the Retail business
* Manage IT vendors, including Service Desk providers and technology partners
* Oversee the evolution and governance of the ITSM platform
* Manage and continuously improve ITIL processes
* Monitor service KPIs and SLAs to ensure quality and performance
* Support IT Workplace projects, including rollouts and self-service portals
* Oversee IT services supporting the store network with end-to-end visibility
* Manage IT aspects of the store lifecycle (openings, relocations, closures) including readiness, hardware deployment, POS setup, go-live, and decommissioning
* Coordinate vendors and collaborate with Retail IT teams for delivery and issue resolution
* Contribute to alignment between in-store solutions and corporate platforms
* Act as operational point of contact for Retail and Store Operations stakeholders
* Manage the device lifecycle across the organization
* Support defined AI and automation solutions for service management and monitoring Requisiti fondamentali
* 2–3+ years in IT Workplace, End User Computing, or Service Delivery with Retail exposure
* Experience with ITSM platforms, preferably ServiceNow and/or HaloITSM
* Familiarity with Microsoft 365, Entra ID, Intune; Teams and collaboration tools
* Experience with AI-powered productivity tools (Microsoft Copilot, ChatGPT, Claude)
* Knowledge of retail systems and POS solutions (hardware and software) and in-store operations
* Understanding of Retail processes and store lifecycle
* Knowledge of ITIL processes (e.g., Change Management, Demand Management) and/or relevant certifications
* Strong vendor and cross-functional coordination, ownership mindset, and results orientation
* Proficient in English; willingness to travel across Italy and Europe
* Leadership
* Cross-functional coordination
* Ownership mindset
* ITSM platforms (ServiceNow, HaloITSM)
* Microsoft 365
* Entra ID

  • Workplace IT Senior Specialist

    14 ore fa

    Varese, Lombardia, Italia Cerved Tempo pieno

    Overview In questa posizione gestisci il Workplace Management supportando esigenze di prime e secondo livello per clienti interni ed executive. Coordini il ciclo di vita dell’hardware aziendale e l’amministrazione di sale videoconferenza multi-piattaforma garantendo affidabilità. Lavori a stretto contatto con team interni e fornitori per assicurare...

  • Head of Digital Workplace

    14 ore fa

    Varese, Lombardia, Italia Generali Group Tempo pieno

    Generali in Milan seeks a Workplace Manager to own end-to-end Workplace Services for Head Office users and the Financial Advisor Network, defining standards, governance and delivery. You will lead incident, request, problem, change and demand management, manage external providers and strategic partners, and drive workplace innovation including AI-enabled...

  • Head of Digital Workplace

    3 giorni fa

    varese, lombardia, Italia Generali Tempo pieno

    Generali in Milan seeks a Workplace Manager to own end-to-end Workplace Services for Head Office users and the Financial Advisor Network, defining standards, governance and delivery.You will lead incident, request, problem, change and demand management, manage external providers and strategic partners, and drive workplace innovation including AI-enabled...

  • IT Service Delivery Lead

    14 ore fa

    Varese, Lombardia, Italia Project Informatica srl Tempo pieno

    Project Informatica srl è alla ricerca di una risorsa da inserire nel team Governance, che agirà come punto di riferimento operativo (Single Point of Contact) per specifiche attività di servizio IT, supportando lo svolgimento corretto degli SLA e la gestione delle richieste dei clienti. La risorsa parteciperà al monitoraggio KPI, al capacity planning e...

  • Senior Service Delivery Manager

    14 ore fa

    Varese, Lombardia, Italia The Italian Institute of Artificial Intelligence (AI4I) Tempo pieno

    The Italian Institute of Artificial Intelligence (AI4I) is seeking a senior technical professional to act as the technical lead and service delivery manager for the Peano HPC/AI infrastructure. This position requires deep technical understanding across HPC, AI, cloud, storage, and networking systems, combined with operational leadership in supporting AI...

  • Telespazio- IT Service Management Specialist

    3 giorni fa

    varese, lombardia, Italia Leonardo S.p.A. Tempo pieno

    Job Description: Closer to Space, closer to the Future: join Telespazio - Leonardo Space Division! Leonardo is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division,...

  • Global IT Network Service Senior Specialist

    14 ore fa

    Varese, Lombardia, Italia Gruppo Campari Tempo pieno

    Overview As Network Services Senior Specialist, you own the reliability and security of Campari's global network across offices, plants and cloud. You govern outsourced provider delivery, drive automation and infrastructure-as-code, and leverage AI to improve service efficiency. You will collaborate with the Network Architect and local IT to ensure designs...

  • Service Delivery Lead

    3 giorni fa

    varese, lombardia, Italia Spindox Tempo pieno

    Per un nostro importante cliente in ambito Travel & Transportation, siamo alla ricerca di un/una Service Delivery Lead che ricoprirà un ruolo strategico nella gestione dei servizi IT e nello sviluppo della relazione con il cliente. La persona selezionata avrà l’obiettivo di diventare un punto di riferimento autorevole, visibile e proattivo, capace di...

  • IT Delivery Consultant

    3 giorni fa

    varese, lombardia, Italia Prometeia Tempo pieno

    The IT Delivery Specialist is a hands‑on role responsible for configuring the software product based on specifications provided by consultants, managing integrations with banking services, and providing technical support throughout the delivery cycle. They work closely with internal teams (functional consultants and internal product development teams) to...

  • Microsoft Infrastructure

    3 giorni fa

    varese, lombardia, Italia NEVERHACK Italy Tempo pieno

    NEVERHACK ( https://neverhack.com/it ) è un gruppo francese specializzato in cybersecurity. Fondato nel 2021 e con sedi in 11 paesi, il gruppo conta oggi più di 1200 dipendenti in tutto il mondo. La nostra ambizione è quella di espanderci a livello internazionale per costruire un mondo digitale sicuro per tutti. Per un importante cliente con sede in...

Lavoro simile a Varese

Citta principali