Delivery Customer Success Manager
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* Demonstrate sales ability with upselling and cross-selling experience
* Analyze customer needs to define cross
- and upsell plans
* Provide licensing support in collaboration with cross-functional teams
* Collaborate with Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
* Drive timely resolution of escalations with customers and internal teams
* Develop knowledge of industry trends through training and collaboration with software publishers Requisiti fondamentali
* Experience supporting sales teams to acquire, retain, and grow customer relationships
* Strong time management and ability to handle tight deadlines
* Excellent relationship-building with clear verbal and written communication
* Independent, proactive, and adaptable to change
* Professional proficiency in English and Italian
* Relationship-building
* Clear communication
* Initiative
* Licensing support
* Cross-functional collaboration
* Understanding of operational policies and processes in technology solutions
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