Train Operation Support Engineer
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* Provide real‑time technical support to train drivers and operations teams during service faults.
* Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies.
* Coordinate with traffic control and fleet management to manage train availability and service recovery.
* Provide clear and accurate instructions or guidance based on established protocols and procedures.
* Troubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off‑site technical interventions.
* Prepare detailed reports and documentation of off‑site maintenance activities, including findings and recommendations.
* Analyze incidents and support post‑event investigations to determine technical causes.
* Collaborate with maintenance teams and contractors to support repairs and maintenance work.
* Participate in root‑cause analysis and contribute to continuous improvement initiatives.
* Conduct field inspections, special checks, and assessments of rolling stock.
* Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions. Responsibilities
* Participate in critical task‑force dedicated to troubleshooting when needed.
* Define standard rules to analyze train diagnostic data.
* Define standard sheet for troubleshooting during operational outage.
* Design diagnostic algorithms in collaboration with engineering team. Organisational Reporting
* Fleet support center manager Network & Links
* Fleet managers
* Depot managers
* Control room system engineers and data analyst
* Maintenance team leaders Educational Requirements
* Technical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation. Technical Knowledge / Experience
* Experience in train monitoring system development, validation or commissioning.
* Experience at system level in railway industries or large industrial plant (power, naval, etc.).
* Good knowledge of business analytics tools such as Tableau or Power BI.
* Strong analytical skills with attention to detail.
* Excellent problem‑solving abilities and capacity to work under pressure.
* Experience in customer service or technical support, preferably in a transportation or railway environment.
* Excellent communication and interpersonal skills to work effectively with various stakeholders.
* Familiarity with industry standards and safety regulations in railway operations.
* Data‑driven: makes objective decisions based on data/facts. Job Location / Mobility Requirements
* Based in Milano Fiorenza Depot, operating on a 7‑day weekly shift basis and providing on‑call support through a rotating shift pattern. #J-18808-Ljbffr
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