Business Analyst
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- 60 000.00 EUR per year, dependent upon experience
Key Responsibilities
* Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.
* Validate functional knowledge transfer & create reusable business and process documentation.
* Lead business analysis activities for Telecom B2B and B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.
* Collaborate with business stakeholders, product owners, architects, and delivery teams to define digital transformation roadmaps and solution requirements.
* Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
* Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
* Drive requirement workshops and manage stakeholder expectations across business and technology teams.
* Possess strong Telecom domain expertise in customer onboarding, account management, billing, payments, order management, service requests, and digital journeys.
* Work closely with UX, development, testing, and DevOps teams to ensure end-to-end solution alignment and traceability.
* Support API, integration, and data requirements involving CRM, billing, middleware, and enterprise platforms.
* Facilitate UAT planning, business validation, change management, and production rollout activities.
* Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery experience in large-scale telecom environments Experience/Qualifications
* 10-15 years in business analysis, with at least 5 in telecom B2B/B2C digital channels (apps, portals, self-service)
* Hands-on delivery of BRDs/FRDs, user stories, process flows (BPMN), use cases and acceptance criteria
* Strong functional knowledge of telco journeys: onboarding, account management, billing, payments, order management, service requests
* Experience defining API, integration and data requirements across CRM, billing and middleware platforms
* Ran requirement workshops and UAT with senior business stakeholders
* Agile/Scrum delivery experience; tools such as Jira, Confluence, Visio/Miro, Figma/Balsamiq for wireframes
* Degree in IT, Engineering, Business or equivalent; CBAP/PMI-PBA/Scrum PO certification is a plus
* Strong English; Italian highly preferred #J-18808-Ljbffr
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