Account Manager SMB Italy

18 ore fa

Milano, Lombardia, Italia Glovo Tempo pieno
Overview In this role you will build and grow long-term partnerships with restaurant partners, acting as a trusted consultant to drive success. You will leverage data-driven insights and cross-functional collaboration to optimize outcomes and revenue for both partners and Glovo. You’ll lead onboarding and ongoing support, ensure effective communication, and implement customized solutions with internal teams to maximize impact. This is a growth-focused role at a global delivery platform, offering the chance to shape partner success and business performance. Retribuzione / Benefits
* 30% quarterly performance bonus
* private health insurance
* Wellhub gym and wellness plan
* monthly Glovo credit
* remote work two days a week
* work from anywhere up to three weeks a year Responsabilità
* Build and maintain strong, long-term relationships with restaurant partners through proactive communication
* Analyse data to drive operational excellence, growth, and profitability for partners and Glovo
* Drive revenue growth via promotions, marketing activations and menu optimization
* Own partner revenue performance and drive measurable growth
* Collaborate with Marketing, Operations, Finance and Customer Service to deliver customized solutions
* Manage partner onboarding in the app, from store setup to initial days
* Support partners with strategic guidance aligned to their business goals Requisiti fondamentali
* 2-3 years in high-performance account management or business consultancy
* Experience in FMCG, food-hospitality, or on-demand delivery preferred
* Bachelor in Business Administration or related fields is a plus
* Data-driven with analytical approach
* Highly organized with strong time management and prioritization
* Proficient with Google Suite; Salesforce experience is a plus
* Native Italian and English proficiency
* Motivated by ambitious goals and KPI achievement
* Diversity and inclusion awareness as described in company messaging
* data-driven
* problem solving
* proactive
* Google Suite
* Salesforce (plus)
* data analysis