Field Service Engineer

We are looking for a Field Service Engineer (FSE) in Italy to support our clients in Milan or nearby areas. As an in‑field expert you will be the superhero our clients need. Your mission
* Take ownership of dispatched customer issues.
* Support resources dispatched onsite by RFM during commissioning and on‑site services.
* Support the RFM/PjM during commissioning and site acceptance services.
* Deliver support and contribute service solutions for our customers.
* Perform all on‑site installation, commissioning, repair, maintenance and test tasks, as well as upgrades or rework activities.
* Follow operational procedures, processes and practices as defined, documented and consistently applied.
* Follow the applicable health and safety instructions and regulations.
* Ensure up‑to‑date documentation, work instructions and processes for existing and coming service contracts and agreements.
* Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.
* Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on‑site services.
* Participate in the claim management and RMA process.
* Take care of service tools by ensuring an appropriate calibration process.
* Take over randomly on‑call duties, partly on weekends and nights.

Your profile
* Education as Electrical technician or Engineer (knowledge of ACDC, Low/Medium Voltage, electrical conduits, etc.).
* Italian & English language skills at least at B2 level.
* Experience with battery storage solutions is beneficial.
* Experience dealing with customers in critical situations.
* Driving license is extremely important for the job.
* Health & Safety training to access construction sites with electrical specific training.
* Willingness to work on‑call duty and to travel (60 %). Why us?
* Bonus payments: we agree on Smart KPIs with you and you receive a nice bonus at the end of the year.
* A multinational team awaiting you with lots of European and trans‑European exchange.
* Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switchgear and storage solutions.
* Technical and commercial training at our headquarters in Germany and visits to the big R&D facility in China.

About Us
We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All With 870+ GW of clean power presently installed worldwide, we are on the road to success Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters. We have the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility‑scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. Seniority level
* Mid‑Senior level Employment type
* Full‑time Job function
* Other Industries
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