Program Manager

Overview In this role you will lead a strategic enterprise program for a major client from Milan, steering the end-to-end delivery with a dedicated retained team. You’ll collaborate across consulting, analytics, sales and delivery to ensure on-time, on-budget outcomes. The position mixes on-site client engagement with cross-functional coordination to translate Sprinklr’s platform capabilities into meaningful solutions. This is an opportunity to shape multi-geo, complex implementations for high-impact public-sector engagements. Retribuzione / Benefits
* comprehensive benefits package
* voluntary healthcare coverage
* paid time off
* mentoring program
* career growth opportunities
* regional benefits depending on location Responsabilità
* Own and manage a strategic enterprise program for a public-sector client, coordinating the retained team and controlling scope, change control, risks, issues and mitigations
* Coordinate with consulting teams, leaders and internal/ regional stakeholders to drive delivery
* Ensure programs and projects run on schedule and within budget
* Develop strong relationships with clients and senior internal stakeholders
* Build and maintain durable client relationships and internal stakeholder alignment
* Develop knowledge of Sprinklr platform components to create realistic project plans and high-level solutions
* Ensure accurate reporting and forecasting to external and internal stakeholders
* Manage risks, issues and change requests effectively
* Manage client service expectations and drive measurable outcomes for the client
* Set team tone to emphasize quality and excellence in delivery
* Provide weekly status and burn reports to stakeholders
* Maintain awareness of industry trends shaping client solutions
* Experience integrating enterprise SaaS programs for government/public-sector or highly regulated clients
* Work from client premises three days per week and engage senior stakeholders on-site
* Lead large-scale, multi-organizational projects and drive team accountability
* Identify and resolve issues, allocate resources, and run team meetings
* Lead project/enterprise risk management and business analysis activities
* Demonstrate influencing, negotiation, and mentoring skills
* Motivate teams without direct reporting lines
* Possess strong knowledge of SDLC, web technologies, and web development processes
* Exhibit strong verbal/written communication and fluency in English and Italian Requisiti fondamentali
* Experience managing enterprise SaaS programs for government, public-sector, or highly regulated clients
* Ability to operate from customer premises three days per week and engage with senior stakeholders
* Extensive client management experience with business owners and executives
* Experience delivering IT/SaaS/ Social/ Software projects
* Experience working with multi-geo, multicultural delivery teams
* Strong Italian and English language skills
* Experience leading large-scale, multi-organizational initiatives
* Ability to develop detailed work plans, allocate resources, and run team meetings
* Leadership in managing project and enterprise risks and business analysis
* Strong influencing and negotiation skills
* Mentoring, supervisory and team-building capabilities
* SDLC knowledge, web technologies, and web development processes
* Knowledge of Agile project management is a plus
* Project Management certifications (Prince2, PMP, SCRUM, etc.)
* Visa/work authorization: current and unrestricted in Italy
* strong stakeholder management
* influencing and negotiation
* leadership without direct reporting lines
* enterprise SaaS program management
* IT/SaaS/Software project delivery
* risk and issue management