Reservations Clerk
3 settimane fa
Bergamo, Lombardia, Italia
Cavallino Bianco
Tempo pieno
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To strengthen our back-office team, we are looking for an employee to handle accounting tasks Your
Qualifications:
* Training in the hotel or restaurant industry with proven skills and a passion for the world of hospitality.
* Professional experience in the industry, a strong customer-oriented mindset, and a solid understanding of daily operations at an accommodation facility.
* Familiarity with common hotel software programs
- ideally the PROTEL system and the ability to use them effectively.
* Good knowledge of Italian, German, and English to ensure smooth and professional service for our international guests.
* Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.
* Proven communication and interpersonal skills, which are essential for working with customers and colleagues.
* Openness to using new technologies and participating in continuing education to enhance your professional skills. Your
Responsibilities:
* Processing accommodation requests received via email or phone, and providing competent and courteous service to guests at every stage of the booking process.
* Handling various administrative tasks, contributing to the smooth running of the office, and supporting the team in their daily work.
* Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems required for reservation management and internal communication.
* Providing information about internal services (spa, restaurant, activities) and recommendations on local attractions and events.
* Collaborating with other departments (Housekeeping, Restaurant, Wellness) to ensure a coordinated and flawless experience for guests.
* Handling special requests or complaints with professionalism, empathy, and a focus on finding solutions.
* Active participation in team meetings and training sessions, contributing ideas and fostering team spirit. What You Can Expect:
* A year-round position in a young, dynamic, and motivated team
* A modern work environment in the heart of St. Christina in Val Gardena, surrounded by the Dolomites
* Flexible work hours: 24 to 40 hours per week
* Free parking
* Free meals: breakfast, lunch, and dinner
* MySaniTour health insurance
* Free access to our swimming pool, fitness center, and sauna
* Exclusive discounts on spa treatments, products, and bar purchases
* Free ski lessons to improve your skills or discover a new passion
* Employee events: parties, outings, and team-building activities
* 50% discount at all family hotels in South Tyrol
* 1 free night's stay for you and your family at one of our two hotels of your choice
* Birthday gifts
* ... and much more
Qualifications:
* Training in the hotel or restaurant industry with proven skills and a passion for the world of hospitality.
* Professional experience in the industry, a strong customer-oriented mindset, and a solid understanding of daily operations at an accommodation facility.
* Familiarity with common hotel software programs
- ideally the PROTEL system and the ability to use them effectively.
* Good knowledge of Italian, German, and English to ensure smooth and professional service for our international guests.
* Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.
* Proven communication and interpersonal skills, which are essential for working with customers and colleagues.
* Openness to using new technologies and participating in continuing education to enhance your professional skills. Your
Responsibilities:
* Processing accommodation requests received via email or phone, and providing competent and courteous service to guests at every stage of the booking process.
* Handling various administrative tasks, contributing to the smooth running of the office, and supporting the team in their daily work.
* Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems required for reservation management and internal communication.
* Providing information about internal services (spa, restaurant, activities) and recommendations on local attractions and events.
* Collaborating with other departments (Housekeeping, Restaurant, Wellness) to ensure a coordinated and flawless experience for guests.
* Handling special requests or complaints with professionalism, empathy, and a focus on finding solutions.
* Active participation in team meetings and training sessions, contributing ideas and fostering team spirit. What You Can Expect:
* A year-round position in a young, dynamic, and motivated team
* A modern work environment in the heart of St. Christina in Val Gardena, surrounded by the Dolomites
* Flexible work hours: 24 to 40 hours per week
* Free parking
* Free meals: breakfast, lunch, and dinner
* MySaniTour health insurance
* Free access to our swimming pool, fitness center, and sauna
* Exclusive discounts on spa treatments, products, and bar purchases
* Free ski lessons to improve your skills or discover a new passion
* Employee events: parties, outings, and team-building activities
* 50% discount at all family hotels in South Tyrol
* 1 free night's stay for you and your family at one of our two hotels of your choice
* Birthday gifts
* ... and much more