IT Desktop Support- Cinisello, Italy
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Key Responsibilities
* Provide first
- and second-level support for desktops, laptops, printers, and mobile devices.
* Respond to service requests and incidents via ticketing system, phone, or in-person.
* Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
* Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
* Set up and configure new employee workstations, including user accounts and permissions.
* Maintain asset inventory and ensure accurate documentation of IT equipment.
* Assist with onboarding/offboarding of employees from a technical perspective.
* Support remote users with VPN, remote desktop, and connectivity issues.
* Collaborate with other IT teams on escalated issues or project-related tasks.
* Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required:
* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
* 1+ year of experience in a desktop support, helpdesk, or IT technician role.
* Strong knowledge of Windows OS, Office 365, and basic networking concepts.
* Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
* Excellent communication and interpersonal skills.
* Strong troubleshooting and problem-solving abilities. Preferred:
* Experience with macOS or Linux environments.
* IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
* Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working
Conditions:
* On-site support may be required.
* Occasional lifting of equipment (up to 25 lbs).
* Flexible schedule or after-hours support may be needed during maintenance windows or emergencies. #J-18808-Ljbffr
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