Field Service Engineer

The Field Service Engineer will be responsible for installing, commissioning, servicing, troubleshooting, and repairing chillers and industrial refrigeration equipment at customer facilities. The role includes on-site customer training, remote technical assistance, technical reporting, preparation of maintenance agreements and quotations, and customer follow-up.

Key Responsibilities
* Perform mechanical and electrical installation, configuration, and commissioning of chillers and related equipment.
* Carry out preventive and corrective maintenance.
* Analyze, diagnose, and resolve mechanical, electrical, electronic, pneumatic, refrigeration, hydraulic, and control system failures.
* Inspect compressors, condensers, evaporators, pumps, fans, valves, and associated circuits.
* Check operating pressures, temperatures, water flow, refrigerant levels, and electrical consumption.
* Detect and repair refrigerant leaks and perform refrigerant recovery, evacuation, and charging procedures.
* Configure controllers, sensors, alarms, and operating parameters.
* Provide on-site training to customer personnel on equipment operation and care, following manufacturer guidelines and specifications.
* Provide remote and telephone technical assistance.
* Determine and implement corrective actions, coordinating with internal teams and factory support when necessary.
* Prepare service reports documenting findings, work performed, recommendations, and pending actions.
* Identify required spare parts and provide technical recommendations to customers.
* Develop maintenance agreements, defining their scope, service frequency, labor, and required materials.
* Prepare quotations for services, maintenance, repairs, and spare parts.
* Follow up with customers on quotations, approvals, purchase orders, service scheduling, and maintenance agreement renewals.
* Advise customers on equipment performance, maintenance, and controller or software settings.
* Comply with company safety standards and customer facility requirements.

Qualifications:
* Bachelor’s degree in Mechanical, Electromechanical, Electrical Engineering, or a related field.
* 2–5 years of engineering or field service experience in the plastics processing industry, particularly injection molding, blow molding, or extrusion.
* Technical knowledge and hands‑on experience with chillers and industrial refrigeration systems.
* Excellent communication skills in English, both spoken and written.
* Experience preparing technical reports, service quotations, and maintenance proposals
* Valid driver’s license and passport.
* Availability to travel throughout Mexico and to Central America and the United States as required.
* Availability to provide service outside regular

working hours
when necessary.
* A valid U.
S. B1/B2 visa is a plus.
* Refrigerant handling certification is preferred. #J-18808-Ljbffr