AVP, Solution Consulting CRM EMEA

3 ore fa

monzabrianza, lombardia, Italia ServiceNow Tempo pieno
Overview

In this role you lead ServiceNow’s CRM pre-sales engine across EMEA, building a high-impact Solution Consulting organization to drive NNACV growth. You bridge field needs with CRM product, advancing from demo-centric to POV-driven GTM and leveraging AI to scale the team. You’ll develop talent, standardize motions, and ensure a fast, trusted customer journey. This is a strategic leadership role at scale with a clear impact on CRM transformation.

Retribuzione / Benefits
  • generous paid leave
  • meal vouchers
  • employee share purchase opportunities
  • comprehensive insurance coverage
  • wellbeing programs
  • family-forming support programs
Responsabilità
  • Own CRM NNACV growth and translate targets into actionable team motions
  • Lead and scale the next-generation pre-sales organization (FDE model)
  • Transition to POV-centric pre-sales GTM with value-based demonstrations
  • Recruit, develop and retain senior technical leaders and ICs
  • Reconnect field feedback with CRM product to inform roadmap
  • Establish consistent motions, messaging, and accountability across the team
  • Operate as a single execution engine with CRM selling peers across functions
  • Represent EMEA Solution Consulting in cross-functional and global forums
Requisiti fondamentali
  • 10+ years in leadership roles within Solution Consulting or technical sales at scale
  • Track record of owning ACV/NNACV targets in software/SaaS
  • Experience leading distributed multi-country teams across EMEA
  • Deep CRM market understanding and awareness of AI-driven disruption
  • Fluency with AI/automation tools and scaling teams through automation
  • Experience moving pre-sales from demo-centric to POV/POV-centric selling
  • Exceptional communication and executive presence
  • Cross-functional operating skills to align sales, product, and pre-sales
  • Talent magnet capable of recruiting, developing, and retaining top talent
  • Bachelor's degree in technical or business field (or equivalent)
  • Willingness to travel up to 50%
  • Bonus: experience with Forward Deployed Engineer (FDE) model
  • exceptional communication
  • cross-functional collaboration
  • accountability
  • AI and automation tools
  • POV/POV-centric selling
  • Now Assist for CRM