Experience Abroad: Italian Speaking Customer Support Representative in Lisbon

Location: Lisbon, Portugal (100% On-site)

Language Requirements: Fluent Italian (C1/C2) and Working English (B2+)

Job Title: Italian-Speaking Customer Support Advisor

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.

Workplace Setup: Fully on-site daily presence required at our modern Lisbon facility (remote work is not available).

Timeline: Urgent filling preferred.

Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.

• Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
• Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
• Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
• Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
• Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

• Language Capabilities: Fluent Italian (C1/C2), written and spoken, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
• Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
• Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.

• Schedule: Full-time employment, 40 hours per week (8-hour daily shifts).
• Shift Pattern: Continuous 24/7 rotational schedule.

Candidates can choose between two tailored compensation structures:

• Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
• Housing: Self-arranged living setup (ideal for candidates currently living in Lisbon or managing independent housing).

• Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
• Provided Accommodation: Private room within a shared corporate flat with utilities included (electricity, gas, water, internet).
• Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.

• Fully Paid Onboarding: Comprehensive training program starting immediately from your first day on the job.
• Career Advancement: Structured internal career development paths leading into coaching, Quality Assurance (QA), or management roles.
• Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
• Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
• Regional Benefits: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.