Guest Operations Manager

21 ore fa

malfa, sicilia, Italia Hotel Domani Tempo pieno
TheArchitectureofCalmseeksGuestOperationsManager.

RankedamongItaly’sfinestindependentretreatsbyCondéNastTravellerandVogue,PrincipediSalinaisa14-roomsanctuaryofbarefootluxuryontheAeoliancoast.

WearehiringourGuestOperationsManager,reportingdirectlytotheowner.Youarethequietarchitectbehindourdailyrhythm.Yougettoexperienceanentrepreneurialiconontherise.

TheRole

Trueeaserequiresinvisibleprecision.Youwilldesignandsteertheoperatingsystemthatrunsthehouse:

  • InSeason(April-November|Salina):,orchestratereception,alignkitchenandhousekeepingstaffanddata,andensureeveryguestnuanceisexecutedwithoutfriction.
  • TheEvolution(Winter&Beyond|FullyRemote):Rebuildtheoperationalblueprint,strategies,templates,standards,andtraining,fromwhereveryouchoosetolive.Crucially,aftercompletingyourfirstseasonimmersedinislandlife,youwillbringfresh,progressiveideasdirectlytotheownerstokeepPrincipediSalinaoneofthemostexcitinghotelexperiencesinEurope.
TheProfile

Acustomerexperiencemaestrocombinedwithaprojectmanager'sdiscipline:obsessedwithpremiumexperiences,cleansystems,effortlessworkflows,andexcellenceincommunicationtoguestsandstaff.

Backgroundinexcellence,inoperations,high-endevents,orluxuryhospitality.

FluentEnglish;conversationalItalianisawelcomeplus,butnotmandated.

TheTerms

Year-roundcontract(CCNLTurismo);completeremotefreedomallwinter.