Associate AI Solutions Architect

2 giorni fa

monzabrianza, lombardia, Italia Genesys Tempo pieno
Overview

In this entry- to mid-level role you will support customer-facing AI initiatives and grow your expertise in Genesys Cloud AI. You’ll work with senior AI Architects and cross-functional teams to demonstrate, prototype, and validate AI use cases. The role blends technical delivery with customer engagement, helping shape practical AI solutions in enterprise settings. You will gain hands-on experience, mentorship, and a clear path toward senior technical roles within Genesys.

Retribuzione / Benefits
  • hands-on enterprise AI experience
  • mentorship from AI architects
  • growth paths toward senior roles
  • exposure to real-world customer engagements
  • development of presentation and consulting skills
  • regionally tailored well-being programs
Responsabilità
  • Support discovery sessions to understand business challenges and AI use cases
  • Build demos, proofs-of-concepts, and prototype solutions using Genesys AI capabilities
  • Configure and test AI-powered experiences (virtual agents, agent assistance, knowledge search, conversational AI workflows)
  • Learn enterprise AI design/deployment, including API and data source integrations
  • Maintain reusable demo environments, assets, and solution documentation
  • Participate in customer workshops and product demonstrations with senior team members
  • Assist sandbox/trial engagements to validate use cases and document outcomes
  • Collaborate with sales to prepare technical responses and customer presentations
  • Gather customer feedback and share insights with Product Management and Engineering
  • Develop knowledge of AI concepts (LLMs, RAG, prompt design, conversational AI best practices)
  • Contribute to internal enablement materials and training
Requisiti fondamentali
  • Bachelor’s degree in a related field or equivalent practical experience
  • 0–2 years in a technical, customer-facing, software, cloud, or AI-related role
  • Experience with AI, software development, or cloud technologies from internships, projects, bootcamps, or personal work
  • Basic understanding of AI, ML, NLP, or generative AI concepts
  • Familiarity with APIs, web services, and modern software apps
  • Foundational programming skills (Python preferred)
  • Interest in learning cloud platforms and enterprise software
  • Basic understanding of data structures, databases, and system integrations
  • Strong written and verbal communication and collaboration skills
  • Willingness to learn from experienced teammates
  • Clear communication
  • Collaborative mindset
  • Problem-solving orientation
  • Basic AI/NLP concepts
  • APIs and web services
  • Python programming