IT Support Coordinator — ITIL, ITSM, L1-L3

Almaviva Group in Lombardy (Ispra) seeks an IT Service Management specialist to organize, implement, and maintain IS support processes, coordinating L1–L3 teams to ensure timely incident resolution. You will apply ITIL v4 practices, work with ServiceNow for incident management, and utilize Confluence/SharePoint/Teams for knowledge sharing and...

Almaviva Group is seeking an experienced Senior IT Support Specialist to organize and manage IS support processes, coordinate L1-L3 teams, and ensure timely incident resolution near Ispra, Italy. You will implement ITIL practices, manage knowledge bases, and liaise with development teams to optimize service delivery.The role requires strong English and...

Organize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for incident, problem,...

Organize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for incident, problem,...

Organize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for incident, problem,...

Job descriptionOrganize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues.Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution.Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for...

Organize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for incident, problem,...

Organize, implement, and maintain Information Systems (IS) support processes and knowledge bases to ensure efficient resolution of user issues. Coordinate activities of multi-level support teams (L1-L3) to ensure timely incident/request resolution. Perform IT Service Management (ITSM) activities, including adhering to ITIL practices for incident, problem,...

Almaviva Group is seeking an experienced Senior IT Support Specialist to organize and manage IS support processes, coordinate L1-L3 teams, and ensure timely incident resolution near Ispra, Italy. You will implement ITIL practices, manage knowledge bases, and liaise with development teams to optimize service delivery. The role requires strong English and...