Senior Business Relationship Manager Neuroscience – Service
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As Senior Business Relationship Manager for EMEA, you bridge business strategy and service execution to deliver strong customer outcomes. You operate between EMEA Business Leadership and the Service & Repair organization to ensure priorities, performance, and investments are governed. In a matrix, you lead through influence, translating market priorities into S&R actions with governance, insights, and customer focus. You’ll work with senior leaders to implement offerings, drive adoption of digital solutions, and improve customer experience and long-term value. This role offers a meaningful chance to shape service strategy across multiple countries.
Retribuzione / Benefits- competitive Salary and flexible Benefits Package
- short-term incentive (MIP)
- global healthcare company with purpose
- opportunity to impact patient outcomes
- international collaboration
- career growth opportunities
- Act as a senior strategic partner between EMEA Business Leadership and Service & Repair to deliver customer and patient outcomes
- Advise senior leaders using data, insights, and constructive challenge
- Translate business and market strategies into multi-year S&R priorities and roadmaps aligned with customer needs and financial discipline
- Lead through influence, coordinating cross-functional and cross-regional teams without direct authority
- Own governance and performance management, driving transparency and continuous improvement across key KPIs
- Identify and address gaps between Voice of Customer, business ambition, and service delivery, turning insights into improvements
- Balance investments, capacity, and cost to serve to sustain long-term value
- Represent S&R in executive forums and align priorities within S&R leadership
- Communicate value and impact of S&R through storytelling and fact-based reporting
- Serve as senior escalation point for critical topics, ensuring customer and enterprise alignment
- Bachelor’s or Master’s degree
- 5+ years in healthcare, medical devices, or related industry
- Strong stakeholder management and communication skills
- Ability to operate effectively in a complex, matrixed, international environment
- Europe-based position with limited travel
- stakeholder management
- communication
- collaboration
- data-driven decision making
- governance and performance management
- clear storytelling and reporting
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