Deskside Support Technician
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Job Title: Deskside Support Technician (Windows 11 Deployment & User Migration)
Duration: 2 months contract
Workload: Full time hours
Setup: Freelance (Daily rate / Limited Company / Umbrella / Partita IVA)
Sponsorship Not Provided
Location: Genova and Riva Trigoso, Italy
Our client is seeking an Italian-speaking Deskside Support Technician to support a large-scale Windows device refresh and migration project across two sites in Italy.
Key Responsibilities:- Perform Windows 10/11 reinstallations and Windows 11 deployments.
- Complete Intune Autopilot staging and device configuration.
- Support end users with data migration and user setup activities.
- Execute device wiping and asset management processes.
- Troubleshoot hardware, software, printer, network, and peripheral issues.
- Provide deskside support and excellent customer service.
- Accurately manage tickets and incident updates through a ticketing system.
- Support Microsoft 365 environments and Active Directory administration.
- Minimum 3 years' IT Support/Deskside Support experience.
- Experience with Microsoft Intune Autopilot and device deployment.
- Microsoft 365 and Active Directory knowledge.
- Basic LAN, Wi-Fi and VPN troubleshooting experience.
- Hardware diagnostics for laptops, desktops and printers.
- Experience with ticket management systems (ServiceNow preferred).
- User data backup, restore and migration experience.
- SCCM experience.
- Exchange administration knowledge.
- Android, iOS and macOS support experience.
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