Technical Support Specialist
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- Deal with dealers' online and offline technical problems;
- Responsible for technical support system requirement input;
- Participate in the development of training courses, edited PPT courseware, and participate in after-sales technical training;
- Responsible for the verification and recommend of special tools and diagnostic instruments;
- Follow-up and management of technical data;
- Responsible for the establishment of technical case database;
- Monitor and solve market quality issue;
- Responsible for handling and improving quality problems;
- Bachelor degree or above, major in vehicle engineering, mechanical engineering or related fields is preferred.
- At least 5 years of working experience in vehicle aftersales service, technical support or vehicle R&D.
- Fluent in English and Italian.
- Strong organizational skills, attention to detail, punctuality, and problem-solving abilities.
- Ability to work independently and manage priorities in a dynamic environment.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in office software and tools.
Competitive salary based on experience and qualifications.
Equal Opportunity StatementWe are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals.
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