Principal Platform Architect
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As Customer Outcomes Principal Platform Architect, you guide customers to build a solid ServiceNow platform foundation and design architectures that enable lasting value. You align instance strategy, governance, data, and integrations with leading practices, steering multi-disciplinary teams toward measurable outcomes. You partner with executives, architects, and delivery teams to translate goals into an actionable roadmap and ensure platform health. This role combines advisory leadership with hands-on architecture across complex digital transformations.
Retribuzione / Benefits- generous paid leave
- meal vouchers
- employee share purchase opportunities
- comprehensive insurance coverage
- wellbeing programs
- family-forming support programs
- Advise customers on platform architecture and long-term viability
- Define instance strategy, governance, and core data/Integrations
- Lead cross-functional engagement with customer, partner, and internal teams
- Translate business goals into architectural blueprints and roadmaps
- Position ServiceNow as the digital transformation platform standard
- Manage technical governance and delivery operating model
- Ensure platform health and reduce technical debt
- Support sales through scoping and change-order estimation
- Share leading practices and contribute to domain expertise
- Mentor others and maintain relevant skills/certifications
- 12+ years progressive experience in professional services or equivalent
- Management consulting experience
- Ability to travel up to 80%
- Experience integrating AI into work processes or workflows
- Enterprise architecture experience
- Cloud application technology experience
- ServiceNow certifications in aligned workflow
- Large program experience leading architecture and design
- Industry domain expertise in unknown
- Unknown credentials or qualifications
- Strong communication to diverse audiences
- Strategic thinking and advisory mindset
- Cross-functional collaboration
- ServiceNow platform architecture
- Integrations and data governance
- Technical health monitoring and debt reduction
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