Senior Business Analyst

Azienda : Caravel Group, Inc Tipo Lavoro : Full Time Italy

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET's short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

As a Senior Business Analyst in our Digital/IT team, you'll be a key resource guiding our PARIS ecosystem to new heights. This isn't just about mapping requirements—it's about defining and delivering transformative solutions that power 600+ ships and 27,000 seafarers worldwide. You'll bridge the language of data and strategy, turning stakeholder visions into actionable roadmaps that propel our ecosystem from concept to cutting-edge reality.

Your mission? To orchestrate the integration of technology and maritime excellence, ensuring our digital solutions aren't just robust but guide smarter decisions across a more connected fleet. If you're driven by turning complexity into clarity and thrive in taking ownership of high-impact projects, join us to navigate the future of maritime digitalisation together.

As a Senior Business Analyst, your typical day might include:

• Pioneer solutions - Develop clear user stories and requirements that align with our PARIS product vision, ensuring every feature addresses genuine user needs
• Decode stakeholder needs - Transform vague or unclear demands into clear functional AND non-functional requirements using critical thinking, distinguishing between desired features and mission-critical objectives
• Shape the future - Partner with Product Owners and the CX team to evolve the product roadmap, balancing ambition with feasibility whilst challenging assumptions to ensure long-term strategic value
• Identify risks and opportunities - Proactively surface risks, gaps, and opportunities to ensure roadmaps remain on track and ensure successful delivery

• Prioritisation: Manage multiple product roadmaps with discipline, prioritising based on business value and impact
• Unlock insights: Analyse user feedback and UX analytics to understand what is working, what is not, and why. Translate findings into actionable strategies that improve product performance
• Mentor the next generation - Guide other Business Analysts with your expertise, fostering excellence through clear thinking, rapid iteration, and effective collaboration

• Lead cross-functional partnerships – Coordinate across IT, operations teams and external stakeholders to understand requirements, negotiate priorities, and ensure solutions support Fleet’s objectives
• Drive change adoption - Design and execute rollout strategies for new products and capabilities, ensuring smooth adoption through training, communication, and stakeholder engagement because impact only matters when solutions are embraced

• Drive continuous improvement - Identify and highlight opportunities for process improvement that benefit individual contribution and broader team effectiveness
• Stay current - Maintain knowledge of industry best practices, tools and methodologies to enhance capability and delivery quality
• Embody excellence - Model collaborative, learning-focused values aligned with team standards and Fleet Management's commitment to operational excellenc[SI

• Operational Product Owners & other stakeholders (Based in HK, India, Singapore, Cyprus, Philippines, China)
• Customer Experience (CX) team including Product Team, UX Designers and QA Engineers (based in HK & India)
• Development team, Ops & Support (based in HK & India)