Account Manager, SMB

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Our SMB business exists so small businesses can compete like big ones, and as an Account Representative SMB, you’ll be the person hundreds of them count on. You’ll own the end‑to‑end commercial relationship for around 200 SMB merchants, protecting existing transaction margin and driving growth through consistent, systematic servicing, retention and selling. It’s a high‑volume book, so structure and prioritisation matter just as much as the sales conversation itself.

• Engage and collaborate with the immediate team.
• Contribute to solutions and suggest efficiencies.
• Exercise judgment on issues of importance.
• Acquire, manage, and expand relationships with small and medium‑sized merchants.
• Prioritize work and ensure task completion guided by policies and procedures.

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Qualify partner‑sourced and AI‑qualified leads, prioritising outreach against defined policies and procedures.
• Present standard onboarding and value propositions to merchants operating on partner platforms.
• Handle routine objections, close the right opportunities, and support a smooth path to PayPal acceptance.
• Keep accurate activity, pipeline and next‑step records, and hand newly acquired merchants to AM1 or AM2 with complete context.

• 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

• Skilled at qualifying a lead quickly, asking focused questions, spotting fit, and advancing the right opportunities efficiently.
• A clear, confident communicator who explains value in terms that land with the merchant and handles common objections calmly.
• Disciplined about pipeline hygiene, accurate stages, next actions and follow‑up cadence, even across a high‑volume funnel.
• A good handoff partner who works within playbooks, asks for help appropriately, and transfers complete context to Account Management.

• Experience in sales, customer acquisition, inside sales or a comparable customer‑facing environment.

PayPal

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Base Pay: (€34,200.00 - €48,510.00 Annually)

Total Target Cash: (€57,000.00