Customer Service Representative
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Help customers keep critical orders moving from confirmation to delivery while working at the centre of a collaborative, international manufacturing operation. As the primary company contact for order-related activities, you'll make a visible impact on customer satisfaction, operational excellence and reliable service.
Key Responsibilities- Independently manage an assigned customer order portfolio across the order-to-cash process, from order receipt through confirmation, delivery and invoicing.
- Process orders received through email, web orders and EDI, ensuring accurate execution and compliance with company policies.
- Act as the front-line contact for product, quality and supply chain enquiries.
- Keep customers proactively informed and take action to maximise the ability to serve.
- Analyse SAP reports to identify and resolve open issues.
- Collaborate with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance, Quality and other teams.
- Manage customer non-conformances and claims, including returns and debit/credit notes.
- Build sustainable customer trust through clear, proactive communication.
- Experience in order management within a manufacturing environment.
- German and English proficiency at native level/C1 or equivalent, with strong written and verbal communication skills.
- Experience using SAP, particularly the SD module, or a comparable enterprise system.
- Either:
- A bachelor's degree and 0-3 years of relevant experience; or
- A high school diploma and 5+ years of relevant experience in customer service, order management or a related field; or
- A high school diploma and 7+ years of work experience.
- Working knowledge of Microsoft Office.
- The ability to manage competing priorities, solve problems and take ownership of customer issues through resolution.
- Experience in the chemical industry.
- Experience supporting customers or managing customer relationships.
- A demonstrated commitment to continuous learning and development.
- Experience working in a dynamic, multicultural environment.
This position is open to candidates belonging to protected categories under Law 68/1999.
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