Business System Analysis Professional

Roma, IT, 00154

19628

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

The Business Analyst plays a critical role in defining, optimizing, and supporting the delivery of Brightstar’s iLottery digital products and omnichannel player experiences. This position partners closely with Product, UX, Engineering, and third‑party vendors to ensure digital solutions are high‑quality, compliant, and aligned with business strategy.

Lead the end‑to‑end elicitation, analysis, and documentation of functional and non‑functional requirements for iLottery digital products. This includes defining enhancements for mobile applications, instant‑win experiences, and web‑based draw results to ensure cohesive, high‑quality player interactions.

Develop and maintain comprehensive player journey maps that seamlessly connect digital and retail environments. Examples include Click & Collect prize claims, retail‑to‑digital engagement flows, and promotional mechanisms that unify physical and online channels.

Translate strategic business objectives into detailed User Stories and Acceptance Criteria for Agile delivery teams. Ensure squads understand the business rationale behind each requirement and support them throughout refinement, development, and testing phases.

Define and manage requirements for integrations with third‑party providers such as secure payment processors, identity and age‑verification platforms, and Brightstar’s retail‑focused systems. Ensure integrations meet performance, security, and compliance standards.

Leverage data from digital platforms, retail systems, analytics dashboards, and player feedback to identify pain points and optimisation opportunities. Partner with Product and UX teams to recommend data‑driven improvements to journey flows and user experiences.

Ensure all digital products fully comply with relevant gaming regulations, Responsible Gaming (RG) standards, and data protection requirements (including GDPR). Maintain rigor in documentation and change control processes to uphold product integrity.

Minimum 3 years’ experience as a Business Analyst in a digital‑first environment (eCommerce, Fintech, iGaming, or similar), ideally with exposure to physical retail operations and their supporting technologies.

Hands‑on experience delivering solutions that bridge digital products with physical hardware or retail systems (e.g., EPOS systems, mobile scanning features, loyalty platforms).

Strong command of the Software Development Lifecycle within Agile frameworks (Scrum or Kanban). Proficient in backlog management and documentation using Jira, Confluence, and similar tools.

Proficiency across MS Office tools, Visio, and digital whiteboarding or wireframing applications such as Figma, Miro, or equivalent platforms.

Ability to distill complex technical concepts into clear, business‑friendly language for non‑technical stakeholders while maintaining the necessary level of detail and precision for engineering teams.

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self#LI-YG1 #LI-Hybryd

This information reflects Brightstar Lottery’s good‑faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreeme