Team Lead Customer Success Management*

Take the next step into the future with us As an innovative software and digital marketing company, we're looking for an experienced Team Lead, Customer Success to help drive our clients' success alongside our talented team. If you're passionate about developing people, building strong client relationships, and leading with empathy, strategic thinking, and a results-driven mindset, we'd love to hear from you.

Desired starting date is immediately or by arrangement.

*Regardless of background, age, gender, sexual orientation, or disability, we welcome individuals who are the right fit for our organization.

Location

Lana

Working method

Presence

Hybrid

Employment

Full-time

Every day an adventure

No two days are the same. The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.

Convincing with strategy

Finding the right people for ADDITIVE is critical to the continued success of our business. We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.

Customer success is teamwork

Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term.

Every day an adventure

No two days are the same. The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.

Convincing with strategy

Finding the right people for ADDITIVE is critical to the continued success of our business. We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.

Customer success is teamwork

Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term.

Every day an adventure

No two days are the same. The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.

Convincing with strategy

Finding the right people for ADDITIVE is critical to the continued success of our business. We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.

Customer success is teamwork

Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term.

Every day an adventure

No two days are the same. The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.

Convincing with strategy

Finding the right people for ADDITIVE is critical to the continued success of our business. We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.

Customer success is teamwork

Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term.

Every day an adventure

No two days are the same. The daily interaction with different hotels in different countries gives you an exciting insight behind the scenes of the hotel industry and new challenges in hotel marketing.

Convincing with strategy

Finding the right people for ADDITIVE is critical to the continued success of our business. We focus on customised solutions and look for talent that is not only professionally qualified, but also shares our corporate values.

Customer success is teamwork

Weekly team meetings bring fresh approaches and ingenious ideas to help us achieve our goals as a team and support all our customers successfully in the long term.

As a Team Lead, you are responsible for ensuring customer satisfaction and driving the success of client campaigns. You foster a culture of collaboration and continuous growth while leading and developing your team. This also includes providing expert guidance on current topics and best practices in digital marketing and the tourism industry. You analyze performance reports and communicate campaign results to clients through strategic, data-driven recommendations. Identifying new cross-selling and upselling opportunities and successfully implementing them is also a key part of the role.

In the area of complaint management, you analyze customer concerns an