In-Store CRM Manager
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* contributes to the boutique’s business performance and client-centric culture by driving client engagement strategies, elevating clienteling excellence across the team, and developing a high-value and loyal client portfolio in partnership with Boutique Management. Business & Client Development* Partner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives.
* Analyse client data to identify opportunities and implement targeted client engagement actions.
* Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences.
* Execute CRM activations, in-store events, and client engagement initiatives in line with brand standards.
* Build and maintain relationships with local luxury partners and key lifestyle networks.Team Management, Leadership & Training* Promote a strong CRM mindset across the boutique, translating business goals into client engagement actions.
* Coach and support the team to elevate clienteling, selling skills, and luxury service standards.
* Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies.
* Inspire the team through regular briefings, CRM animations, and performance follow-up.Operations* Support the boutique in all CRM-related activities, ensuring effective follow-up on appointments and client actions.
* Assist with VIC client requests and ensure seamless coordination of client needs and experiences.
* Monitor CRM activities and provide feedback and insights to key stakeholders. YOU’LL NEED TO HAVE* 3
- 5 years of experience in Fashion Retail
* A strong understanding of the Versace culture and its appeal to the local market
* Networking capability and a strong orientation in network development
* High level of interpersonal skills, empathetic, with the ability to engage and persuade
* Strong written and verbal communication skills, high listening competencies
* Strong organizational profile
* English
* A positive, outgoing, high-energy personality able to thrive within a high paced environment WE’D LOVE TO SEE* A commitment to take part in an innovative project
* Well connected with a strong ability to engage
* Leadership and ability to motivate others
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