Credit Risk Analyst

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

As the fastest‑growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world‑class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.

As a Credit Risk Analyst I, you will be the first line of defence in our collections process, handling high-volume, daily operational tasks. You will support a paired Credit Risk Analyst II, ensuring timely follow‑up on overdue invoices, proactive client reminders, and escalation of risk events. This role is critical in maintaining strong cash flow and accurate account visibility.

• Run daily collections workflow: emails, reminders, callbacks, remittance gathering.
• Act as first touchpoint with client POCs, documenting all interactions.
• Accurately log notes, update tags, and schedule callbacks in Workbench/Zendesk.
• Escalate accounts to Credit Risk Analyst II when needed
• Support Credit Risk Analyst II in preparing escalation cases
• Ensure clean handovers and timely communication during PTO coverage.
• Maintain SLA performance across Jira, Zendesk, and Workbench queues.

• 1+ years’ experience in Finance, AR, or customer‑facing operations (collections experience desirable).
• Strong organisational skills with ability to manage high‑volume workflows.
• Excellent communication skills (verbal and written).
• Comfort working in a global, fast‑paced start‑up environment.
• Proficiency in Excel/Sheets and ability to learn new tools quickly.

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market‑aligned conversion.
• Final pay is based on objective, job‑related criteria including experience, skills, and location.
• We don't ask about salary history. Offers are based on the role and what you bring to it.

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• Optional flexible working office membership, with IWG

At Deel, we're an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view t