Guest Relations

12 ore fa

brescia, lombardia, Italia A-ROSA Hotels Saló Tempo pieno

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The A-ROSA Lago di Garda hotel, a 5-star resort owned by the German group DSR Holding and open for around 10 months a year, is looking for a Guest Relations/Events Specialist to start in March 2027.

Responsibility

Reporting directly to the Guest Relations Manager, they help to achieve the highest levels of customer satisfaction, ensuring the success of every stay or event.
They have an excellent knowledge of the hotel’s facilities, services and promotions, and communicate this information effectively to guests.
They ensure guests receive personalised assistance, anticipating their preferences and needs, supporting them with bookings and the organisation of activities and transport, and recommending local attractions, venues and events.
Supported by the Front Office team, they handle and coordinate requests from VIP guests (repeat guests, honeymooners, wedding anniversaries, birthdays) and compile the relevant reports.
Coordinates with the various hotel departments to ensure that guests’ requests are dealt with promptly.
Independently handles minor complaints and grievances, both in person and via online channels, or escalates them to the Guest Relations Manager, with whom they collaborate to ensure the prompt resolution of any issues.
Collaborates with the Guest Relations Manager in organising and running hotel events, and communicates operational instructions to all departments involved, ensuring their coordination.

Requirements

At least 3 years’ proven experience in this role at 5-star hotels;
Excellent interpersonal and communication skills, a focus on quality service, organisation, precision and punctuality;
Fluency in Italian and a good knowledge of English and German;
Knowledge of Microsoft Office and hotel management software;
Flexibility regarding working hours and a willingness to work at weekends or on public holidays, if necessary.

This vacancy is open to candidates of both genders (Law 903/77).

CVs must be accompanied by consent to the processing of personal data in accordance with Legislative Decree 196/03 and Article 13 of the GDPR (Regulation 679/16).

Offer

Seasonal employment contract with a role and remuneration commensurate with experience and skills, in accordance with the applicable national collective agreement;
Accommodation, a staff canteen and other benefits provided for the group’s employees.

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Guest Relations

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