L2 IT Support Engineer
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Location: Rome, Latium, Italy
We are looking for an L2 IT Support Engineer to provide onsite IT and data center support at the Italian location. The ideal candidate should have good hands-on experience with Windows environments along with a basic understanding of VMware/ESXi, server troubleshooting, data center operations, and cabling.
Key Responsibilities
- Provide onsite L2 IT support and basic troubleshooting for servers and IT infrastructure.
- Troubleshoot Windows-related issues and perform basic system checks.
- Have basic knowledge of VMware ESXi and VMware technologies.
- Perform basic troubleshooting when a server or system is down, including checking connections and interfaces.
- Perform basic data center management activities.
- Handle and track network/server cabling and identify cable connections between equipment.
- Assist with connecting and replacing network/server interfaces as required.
- Perform basic hardware and connectivity troubleshooting.
- Coordinate with remote teams and local site contacts for issue resolution.
- Follow standard troubleshooting procedures and elevate complex issues when required.
Required Skills & Experience
- Experience in L2 IT Support / Data Center Support.
- Good knowledge of Windows operating systems and troubleshooting.
- Basic knowledge of VMware ESXi and VMware technologies.
- Basic understanding of server infrastructure and troubleshooting.
- Basic knowledge of data center operations and management.
- Basic understanding of network/server cabling and cable tracking.
- Ability to troubleshoot basic connectivity and hardware issues.
- Good communication and coordination skills.
- Ability to work independently at the customer site.
Preferred Profile
- Previous experience working in a data center environment.
- Experience supporting servers, VMware/ESXi, and Windows environments.
- Candidates with hands-on exposure to onsite infrastructure support are preferred.
- VMware/ESXi expertise is not required at an expert level; basic practical knowledge is sufficient
- Mid-Senior level
- Full-time
- Information Technology
- Technology, Information and Media
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