DE'LONGHI E-COMMERCE MANAGER

Role Overview

The De’Longhi Group’s E-Commerce team is a team dedicated to innovation and excellence in the Ecommerce ecosystem and manages the online presence of our four renowned Group brands: De’Longhi, Kenwood, Braun, and Nutribullet.

We are looking for an operationally strong and strategically minded Global E-Commerce Manager with 8–10 years of experience, including at least 3 years in leading D2C E-commerce operations, to run the online presence of the De’Longhi brand.

The ideal candidate will own the global management and strategic roadmap of the D2C E-commerce platforms for the De'Longhi brand, enabling and empowering local teams and commercial strategies. The role will also drive the integration and expansion of website functionalities, collaborating cross-functionally to accelerate business growth through premium digital commerce experiences.

• E-Commerce P&L and Budget Management
• Managing the operational budget: Efficiently allocating resources to drive e-commerce growth and achieve financial objectives.
• Sales forecasting: Developing accurate sales projections to inform inventory management, marketing strategies, and overall business planning.
• Promotional spend to achieve profit targets: Optimizing promotional activities and investments to maximize return on investment and ensure profitability, in collaboration with the ADV and CRM & Marketing Automation teams.
• D2C Strategy & Leadership
• Lead and manage global D2C E-Commerce operations (site functionality, content, and CX) and lead the team in executing independent local strategies to maximize sales conversion.
• Identify, test, and integrate new D2C technologies and features across the brand websites to drive innovation.
• Monitor website performance and define the roadmap for international E-commerce expansion and continuous feature innovation.
• Technical & Operational Integration
• Maintain a pipeline of priority D2C website features and technical integrations for central deployment (e.g., personalization, subscription services, new payment methods).
• Collaborate with IT team to ensure smooth system integration between the D2C platform, ERP, and CRM systems.
• Ensure tax, credit, and compliance processes in alignment with Finance and Legal teams across all operating markets.
• Optimize D2C-specific Customer Service and Logistics & Fulfillment operations to ensure a premium, on-brand post-purchase experience.
• Business Development & Data-Driven Decision Making
• Act as both a business developer and analyst: monitor D2C KPIs, identify growth levers, and propose actionable improvements.
• Deliver insights from E-Commerce trends and user behavior to Retail Account managers and Product Development supporting innovation and assortment planning.
• Generates regular reports with actionable insights and runs regular Business Review Meetings with key stakeholders.

• 8–10 years of experience in E-Commerce or digital roles, with minimum 3 years directly leading D2C E-Commerce platforms in a multinational company.
• Strong technical and operational know-how of E-Commerce platforms (e.g., Salesforce Commerce Cloud).
• Understanding of the wider digital marketing landscape (SEO, Data analytics, performance marketing, affiliates, CRM)
• Strategic thinker and hands‑on executor, able to work in fast-paced environments.
• Excellent communication and influencing skills — able to navigate complex internal and external stakeholder dynamics, particularly with global and local teams.
• Proven ability to work cross-functionally and lead transversal projects.
• Strong analytical mindset; capable of turning data into actionable insight using tools like Google Analytics or SAP Analytics Cloud.
• Excellent spoken and written English; Italian or any other language would be considered a plus.
• Strong awareness and demonstrated accountability on cyber security and information protection principles.

• Dynamic Environment: Work in a fast-paced and challenging environment.
• Impactful Work: Make a real difference in the quality of products that millions of people use every day.
• Growth Opportunities: Develop your career within a leading global company.
• Wellbeing initiatives (engagement survey, welfare program, company restaurant, health insurance)
• Work-life balance (flexible work hours, remote work options)
• Partnerships and shopping programs (special price for company products, external partnerships & discounts, smart lockers)
• Transparent Compensation: We offer a salary aligned with your expertise and dedication, fostering equity.

Our salary range for this position starts from 60.000€, plus M