German L1 Service Desk Specialist

18 ore fa

torino, piemonte, Italia HCL Technologies Morocco Limited Tempo pieno

SAPSF is seeking a Senior Analyst to provide German-language L1 Service Desk support for enterprise users. You will log, diagnose and resolve incidents or escalate as needed, using ServiceNow and approved procedures.

You will handle German-language user contacts, promote self-service, contribute to knowledge articles, and participate in continuous-improvement of SLA and quality reviews.

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