EMEA Talent Operations Partner

Role: EMEA Talent Operations Partner

Location: Vimercate, Italy

Job Description:

In a fast-growing environment with high performance culture, Fortinet is looking for a Talent Operations Partner to support with our growing EMEA team.

What you'll do:

• Serve as a trusted HR Operations point of contact for employees and managers across Italy, Spain, and Portugal, while maintaining the flexibility to provide operational support across the broader EMEA region as required.
• Deliver high-quality, responsive, and employee-focused HR services, leveraging HR systems, digital tools, self-service, automation, and standardised processes to improve efficiency and employee experience.
• Manage end-to-end HR operations across the employee lifecycle, including recruitment support, onboarding, employment contracts and documentation, employee changes, benefits administration, payroll-related activities, immigration, and offboarding.
• Take ownership of HR operational processes, ensuring activities are completed accurately and within required timelines while proactively managing dependencies, risks, exceptions, and stakeholder expectations.
• Maintain, update, validate, and audit employee data within the HR Information System (HRIS), ensuring strong data integrity, governance, accuracy, and compliance.
• Perform regular data audits and reconciliations, proactively identifying discrepancies, addressing root causes, and implementing controls to prevent recurring data quality issues.
• Apply strong knowledge of Italian employment legislation, statutory requirements, and HR practices, ensuring operational processes and documentation remain compliant with local requirements.
• Develop and maintain an understanding of employment and operational requirements across Italy, Spain and Portugal, working collaboratively with internal and external subject-matter experts where appropriate.
• Ensure appropriate local legal and regulatory requirements are embedded within HR operational processes, systems, documentation, and controls across supported countries.
• Analyse end-to-end HR processes to identify manual touchpoints, bottlenecks, duplication, recurring issues, and control gaps, recommending and implementing practical improvements.
• Drive continuous improvement by identifying opportunities to simplify, standardise, digitise, and automate HR processes, reducing unnecessary administration and creating scalable ways of working.
• Partner with HRIS teams to translate operational challenges and business requirements into effective system and process enhancements, focusing on the business need rather than prescribing technical solutions.
• Support HR system and process changes through requirements gathering, process mapping, user acceptance testing (UAT), implementation, documentation, and post-implementation review.
• Confidently leverage AI-enabled tools within HR Operations to support productivity, process analysis, knowledge management, administrative efficiency, and continuous improvement, while maintaining appropriate governance, confidentiality, accuracy, and human oversight.
• Champion AI-enabled and digital ways of working, helping identify appropriate use cases and supporting colleagues in adopting new tools and more efficient working practices.
• Use operational data, reporting, and trend analysis to identify recurring issues, service gaps, process failures, and improvement opportunities, supporting data-driven decision-making.
• Apply root-cause analysis to recurring operational issues and develop sustainable solutions rather than relying on manual workarounds.
• Develop and maintain standard operating procedures (SOPs), process maps, knowledge articles, templates, controls, employee communications, and governance documentation to promote consistency and scalability across EMEA HR Operations.
• Coordinate and monitor immigration and mobility-related processes, ensuring accurate documentation, appropriate tracking, compliance, and timely completion of regulatory requirements.
• Monitor external vendor performance and operational dependencies, proactively escalating service issues and identifying opportunities to improve processes, controls, and ways of working.
• Contribute to regional and global HR transformation, automation, and process improvement projects, supporting the implementation and adoption of HR initiatives.
• Provide operational and analytical support to the wider EMEA HR team and other regions as required, promoting standardisation and scalable solutions while accommodating local country requirements.

What you'll bring:

• Demonstrated experience using AI tools to support and enhance HR operations, with practical examples such as automating routine tasks, improving workflows, analysing data, creat