Delivery Station DSL Team Manager: Lead

3 giorni fa

torino, piemonte, Italia Amazon Tempo pieno

Amazon Italia Customer Services Srl seeks an experienced Customer Service Team Manager to lead the Italy Delivery Station Liaison (DSL) team. You set vision, coach 15-30 agents, and drive performance toward better customer outcomes.

You will travel to Delivery Stations up to three times per month, analyze metrics, and collaborate with stakeholders to implement solutions, ensuring a strong Voice of Customer and operational excellence.

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