Community Manager

For advertising agency, we're looking for a Community Manager.

The Community Manager manages social community during the working week through publishing, moderation, engagement, customer-care support and live monitoring, ensuring timely and brand-consistent interaction across active channels.

• Schedule and publish approved content across social channels in line with the editorial calendar and platform requirements.
• Monitor comments, mentions, direct interactions and emerging conversations from Monday to Friday.
• Respond to users in line with tone of voice, moderation rules, FAQs and customer-care procedures.
• Support customer-care activities by collecting the information needed, routing requests to the relevant teams and following established escalation paths.
• Identify sensitive topics, recurring issues, misinformation, complaints or potential reputational risks and promptly elevate them to the Social Media Manager.
• Support live monitoring and community management during events, launches or specific activations when planned.
• Maintain accurate records of interactions, open cases, escalations and recurring themes to support team handovers and reporting.
• Flag content or operational issues such as broken links, incorrect information or publishing errors.
• Coordinate closely with the Social Media Manager to ensure continuity of coverage and context.
• Provides input for Social Media Reports based on the day-to-day experience with the Community

• Emplifi and approved social publishing / moderation platforms
• Meta Business Suite and native social-channel tools

• 2+ years of experience in community management, social customer care or social-media operations.
• Excellent written Italian, with strong attention to tone, accuracy and context;
  working English is required.
• Strong knowledge of major social platforms and moderation practices.