Mitarbeiter/in Remote Support

Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. Ticketing & Queue Management – Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. Multi-channel Support – Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs. Team Collaboration – Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues. Continuous Learning – Engage in a comprehensive ~17-day onboarding and training program, followed by day‑to‑day mentoring with an assigned buddy to constantly sharpen your skills. Empathy & Communication – You have a strong sense of empathy, putting yourself in the user’s shoes to solve their problems efficiently. Tech Savviness – Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus. CareAbout: how we support your impact Health – Private insurance for you and your family, psychological support with Serenis, mental health workshops Financial resources – Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries Growth and development – Professional development programs, Internal mobility, Language courses with Preply Flexibility – Unlimited PTO, Hybrid working policy, Flexible

working hours
Family – Enhanced parental leave, Additional leave for child sickness The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value.