Reception Manager

To lead our Front Office, we are looking for a warm, confident, and inspiring Reception Manager (m/f/d) who, together with the team, embodies our philosophy of genuine, personalized hospitality. Your Tasks
* Managing all operational processes in the front office
* Organizing daily operations at the front desk
* Team leadership
* Warmly welcoming guests upon check-in and check-out
* Guest support and communication
* Quality assurance and quality control
* Complaint management
* Monitoring the preparation and updating of various programs/lists
* Smooth communication and collaboration with various departments
* Training of new employees

Your Profile
* Completed vocational training in the hospitality industry
* Several years of professional experience in a comparable position in the upscale hospitality industry
* Very good knowledge of English, Italian, and German
* ASA-J certification is a plus
* Computer and IT skills (Microsoft Office suite)
* Flexibility and strong organizational skills
* Communication skills
* Sales talent
* Strong guest-oriented approach
* A professional and confident demeanor

What We Offer
* All-inclusive onboarding when you start to ensure a smooth transition
* Work amidst the unspoiled nature of the Dolomites with a wide range of recreational activities
* Flexible work schedules, as well as health, pension, and social insurance
* Performance-based compensation
* Free employee restaurant serving breakfast, lunch, and dinner (even on days off)
* Accommodation in employee housing if needed
* Free parking
* Attractive continuing education opportunities, as well as career and advancement opportunities
* Organization of events and group outings for employees
* Discounts on spa treatments, store products, and partner hotels
* Free use of the gym
* 6-day workweek