Specialist Support Officer

About the Company
Role – Onsite Deskside Support (L1/L Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware repla Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote ass Administered approved software installations, updates, and security patching in coordination with IT p Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN Ensured compliance with security protocols, antivirus monitoring, and desktop policy enfo Offered VIP support and acted as the primary onsite contact during critical escalations or Supported printers, scanners, and peripheral devices, including troubleshooting and routine main Assisted with Active Directory tasks, basic user account management, and smart hands support.
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal re Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device h Followed ITIL practices for incident, problem, and service request management in corporate envir