Gate manager

As a Gate Manager, the selected candidate will lead the operational and organizational aspects of the Gate Area.

They will interface and control the activity of GATE IN/OUT as per gate clerks dedicated to, as well as the ISPS.

Under the Operations Director supervision, he/she will be in charge of the RORO, Container and General Cargo gate activities management.

They will supervise the Gate Coordinator (daily shift) and Gate operators (Shift).

They will work on a daily shift but, as per business requirements, may happen to work on night shift following the 24/7 terminal operations.

Summary of responsibilities

is responsible for taking decisions aimed at the smooth and highly productive rendition of the gate-in and gate-out operations, by also limiting time loss and by studying the possible improvements.

is responsible for planning operations resources.

manages shifts and holidays, and makes decisions to remedy absences (such as no-shows, illness, strikes or holidays).

organizes continuous training for the department employees.

identifies clearly tasks and goals.

sets priorities, plans and executes daily tasks efficiently.

ensures the Gates operations continuity

ensures the business continuity at the Terminal Gates on a 24/7 base. Answer to Duty Phone and is available to support Gates operations at any time.

ensures the integrity of the cargo inside the terminal by physical check and follow system instruction

ensures that 100% of the cargo is registered at the gate in the gate system

supports the strategy of the Terminal on Gate activities

tracks and monitors gate operations for all terminal operations: container/ RORO and General Cargo

tracks and monitors all exchanges with external depots and ICD

delivers Gate KPIs for management reporting

measures and reports on gate operational performance and develop plans to improve relevant key performance indicators, raising alerts when necessary escalating to management

improves existing operational processes to achieve the customer's expectations

sets standards and procedures for external supplier (c.g. SDN) and monitor their performance

manages the emergencies as per internal plan of safety

controls and coordinates IMO classified cargoes in respect of internal procedures

checks and controls instructions received in relation to reefer cargo

sets and monitors the KPI reporting to evaluate the gate performances

Customer Oriented

follows the CEO strategy and COO/ terminal operations guidelines

acts as a single point of contact with terminal stakeholders for Gate operations: trucking companies, truck drivers, ICD managers, Fernetti manager, GdF/ Customs, Dozvola, Shipping Lines, representatives, etc.

cooperates with shipping companies and their agents, customs agents, port authority to ensure that their operational requirements are met

defines, maintains and optimizes the trucks management with trucking companies and their truck drivers

Gate projects

supports the Gate Operating System (GOS) Implementation with the GOS project manager. Acts as a single point of contact for the project for IT, project management and technical team

logs and maintains the gate systems Knowledge Error Database updated and ensures that the gate operators are continuously updated on the last updates

projects implementation for future terminal developments

Gate project owner/manager for new developments of the actual configuration and for the future features of the new gates

QHSE

enhances Quality, Health, Safety, & Environment policies & procedures to meet international standards and provide a safe working environment for all employees

Sets up processes by following the global operational standards and shareholders' instructions

Ensures consistency of security standards.

The Candidate
Education & Experience

Strong understanding of logistics stakes

University degree in logistics, maritime and port, or process/industrial engineering. Related business studies are desirable.

Preferable experience in container shipping industry end-to-end and be able to relate with shipping company and other associated industry managers is preferred

The experience in handling technical issues and negotiations with third parties is desirable.

Technical Skills & Knowledge Required

ISPS and Safety knowledge

IMDG knowledge

Experience in business SOP/KPI

Basic Excel knowledge

Lean management knowledge and leadership

Effective Negotiation Skills

Behavioral Competences Required

Excellent communication and interpersonal skills

Team building

Conflict Management

Customer Ce