Technical support representative with French and English

Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities Manage and prioritize technical cases according to customer impact and defined Service Level Agreements Collaborate with internal teams to improve troubleshooting procedures and service quality Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role Clear written and verbal communication skills, with the ability to guide technicians remotely Customer-focused, proactive, and structured approach to work Ability to work independently and within an international team Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage Professional fluency in English and either German or French is mandatory Innovative work environment in a young, dynamic team High-tech projects in the future-proof sector of e-mobility A wide range of further training opportunities Total compensation starting from € 38,000 gross per year, including a 20% variable bonus based on goal achievement Additional company benefits Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks. Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA). Do you enjoy seeing the direct impact of your work on the final product? We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions.

We offer
our teams ever-new and stimulating challenges, value talent, and recognize achievements. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No.