Night Auditor

Founded in 2008 by SergeTriganoand his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms,sensationsand emotions.Each Mama tells the story of the city in which it is located, and all influencesblend together.We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular,welcomingand sexy.

Whatever your role,we'reall here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teamsgreat careerpaths through internal development and international mobility, andit'snot a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

THE MISSION?

• Nighttime Superstar: Oversee nightly operations, making sure everything is in tip-top shape for our guests
• Guest Experience Hero: Be the go-to person for guests during the night, addressing their needs and ensuring their comfort
• Problem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions
• Safety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks
• Communication Champion: Collaborate with the day team to keep everyone in the loop, sharing any important updates
• Administrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly
• Feedback Listener: Gather guest feedback during the night and share insights to help us improve our service

Qualifications

• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
• You’re a real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smokeandmirrors here
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time.
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts.
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

YOUR LITTLEEXTRAS:

• You always follow through: When you commit, you deliver. Every time.
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it.
• Your vibe is positive& approachable: You’ve got that energy that lifts the room, for both your colleagues and guests.
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
• You’ve got everyone’s back: We’re all in this together – one big family making magic happen.

What do we have in store for you?

• Gross annual salary: €27,000 – €28,500, depending on experience and skills.
• Contract: Full-time permanent/fixed-term contract, with the opportunity for permanent employment .
• Employee benefits across all Mama & Ennismore / Accor properties.
• An amazing atmosphere and a fantastic team to share every day with
• Internal events, surprises and special moments to keep the energy high all year round.
• Professional growth and development opportunities in an international, dynamic environment full of possibilities.

Please note: staff accommodation and parking are not available .

Ready to join our team and start a new adventure with us? We can’t wait to meet you

Additional Information

Next, we're sure you know the tune :

• At Mama, no AI We review your application in person and take the time to understand your background.
• We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Once yo