Albergo Front Office Supervisor Shift Leader

Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director

We offer
our guests a joyful atmosphere and exceptional service at an affordable price.  More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy . Whatever your role, we’re all here to make the customer experience as unforgettable as possible.  Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience. Mama Shelter is part of Ennismore , a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Our customers and our Front Office team are in good hands with you .  You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. You control the cash registers and also verify all of the existing accounts. You respond directly to customer requests and complaints. Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) ️, the restaurant️ and our events.  True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift. The customer experience must be perfect ✨ and you are the guarantor .  Detail is important to you, nothing goes missing thanks to your anticipation You teach your team how to upsell, without turning into the Wolf of Wall Street. You were the one who included the new kid in the group at the start of the school year For you The Shining is not only a horror movie but above all, a film about a hotel .  everyone knows that when Mama is not there, the children will play, but Mama can count on you✊  You have a great experience on the PMS “Protel” or “Opera”. Just like Michael Scofield, you can be tattooed and not scare away the children. Gross annual

salary:
€27,000 – €28,000, depending on experience and skills. ~ Contract: Full-time permanent/fixed-term contract, with the opportunity for permanent employment. ~⚖️ Collective Labour Agreement (CCNL): AICA – Tourism Industry. ~✨ Employee benefits across all Mama & Ennismore / Accor properties. ~ Internal events, surprises and special moments to keep the energy high all year round. ~ Professional growth and development opportunities in an international, dynamic environment full of possibilities. Please note: staff accommodation and parking are not available . Ready to join our team and start a new adventure with us? We can’t wait to meet you ✨ First melody: “At Mama, no AI We review your application in person and take the time to understand your journey. We’ll schedule an initial phone interview with our People & Culture team to see if your application fits our rhythm. Chorus: Once you’ve passed the phone interview, we’ll set up an online meeting or an in-person meeting at Mama so you can meet the Gang