Accounts/Office Management Intern

About Us:
Fanatics is a leading global digital sports platform and a trusted partner to sports leagues, teams, and fans worldwide. Our team in Italy supports critical IT operations and infrastructure to power a dynamic, fast-paced retail environment.
Job Description:
We are looking for a motivated, eager-to-learn IT Intern who is proficient in both Italian and English to support our IT team in day-to-day operations. This is a great opportunity for a student, recent graduate, or career switcher looking to gain hands-on experience in IT support, system administration, and hardware/software troubleshooting in a corporate environment.
This is a fixed-term internship (e.g., 6 months) with the possibility of extension based on performance and business needs.
Responsibilities:
- Provide first-level technical support to employees (onsite and remote), including troubleshooting hardware, software, and connectivity issues.

- Assist with user account creation and management in Active Directory.

- Support the setup, configuration, and maintenance of IT equipment (laptops, printers, mobile devices, etc.).

- Help document IT procedures and maintain inventory of hardware and software assets.

- Participate in ongoing IT projects under the guidance of senior team members.

- Assist with routine tasks such as patch management, system updates, and backup checks.

- Collaborate with IT colleagues to ensure smooth operations and user satisfaction.

- Provide high-quality, customer-focused IT support, ensuring timely resolution and clear communication.

- Offer occasional support to senior leadership and executives, ensuring discretion and responsiveness.

Qualifications:
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.

- Basic understanding of IT systems, including Windows operating systems, Microsoft Office, MacOS, and networking concepts.

- Familiarity with or willingness to learn tools such as Active Directory, DNS, DHCP, and VMWare.

- A keen interest in technology and eagerness to learn in a real-world IT environment.

- Good communication and problem-solving skills.

- Ability to work in a team and adapt in a dynamic workplace.

- Previous internship, part-time experience, or relevant experience from a career switch into IT (optional but appreciated).

Why Join Us:
- Gain valuable experience working with a supportive and experienced IT team.

- Flexible hybrid work setup.

- Learn about IT operations in a fast-paced, international company.

- Opportunity to grow your skills and potentially progress into a full-time role.

If you’re passionate about technology and eager to start your IT career, we encourage you to apply. Please send your CV and a brief cover letter to [Insert Application Email Address].
Fanatics Italy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.