Case Manager

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Case Manager

Full Time Umbria, Philadelphia, PA, US

Salary Range: $19.25 To $21.00 Hourly

Our Mission:

To empower individuals withbehavioral health conditions, substance use disorders, and/or developmental disabilities to achieve the lives of their choosing in the community.

Summary of Job Description:

Helptodevelopandimplement treatment plan goals and targets for Membersin collaboration with the multi-disciplinary team.Participatein crisis management, programactivities,andprovidedirectoversightfor all members.TheCMworks closely withmemberson goalattainmentandsupportsmembers as they transition into less structured living arrangements.

Specific Responsibilities:

• Collaborate with admissions to support the admission and acclimation of new Members into the program setting.
• Complete Incident Reports in accordance with processes outlined by the Managed Care Organization (MCO), State and Project Transition/ PCS Mental Health Policy and Process.
• Collaborate with members of the multidisciplinary team to develop treatment plans for identified Members.
• Complete weekly individual Case Management sessions with Members and document in DAP format.
• Facilitate/ Co-facilitate all groups as assigned and complete documentation.
• Support with transporting Members to appointments per the directive of the Program Director.
• Support with observation of Member drug and alcohol screenings and document observations(if applicable).
• Participate in phone coaching/ crisis management process, which includes (but is not limited to):
• Orienting Member and family to phone coaching process.
• Carry and respond to coaching phone calls on days assigned, including being available to go onsite for emergencies during hours when there is no or minimal staff coverage.
• Provide coverage for staff callouts.
• Following incident reporting and documentation process for all on-call emergencies.
• Support Members with links to services within the community.
• Complete family contacts for assigned Members per requirements.
• Ensure all Members have an emergency contact documented.
• Ensure all consents are completed and updated yearly.
• Review all Member’s Advance Directives annually.
• Support Members with activities of daily living including (but not limited to)the following:
• Daily oversight and coaching of daily living activities.
• Observing Member self-administration of medication.
• Support with the development of socialization/ communication skills, conflict resolution, de-escalation skills, and utilization of crisis supports.
• Support with meal planning, menu development, food shopping and meal preparation.
• Encourage and support health and home safety practices.
• Support with navigation of public transportation services.
• Completion of residential roving and checklist to ensure safety.
• Support with Discharge Member Follow-Up.
• Complete continuing educational requirements as aligned with regulatory compliance.
• Attend individual supervision sessions and program meetings as scheduled by direct supervisor.
• Ensure documentation of all Member engagements is completed within 24 hours.
• Other duties as assigned by the Program Director

Additional Performance Expectations:

• Participate in multidisciplinary treatment team and will support and implement interventions and directives as directed by the Team.
• Always demonstrate compassion and concern when supporting a Member through embracing Project Transition/ PCS Mental Health’s Mission and Core Values.
• Approach Member engagement from a non-judgmental stance understanding that a Member’s behavior is driven by experience, which may include trauma.
• Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles.
• Seek appropriate support, consultation with Clinician or Psychiatrist(if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively.
• Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support.
• Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization.
• An understanding of