Night Manager...

Job Title: Night Manager The Night Manager is responsible for overseeing front desk operations during overnight hours, ensuring accurate financial reconciliation, and providing exceptional guest service. This role plays a key part in maintaining hotel security, handling emergencies, and preparing daily reports to ensure a smooth transition to the morning team. JOB OVERVIEW/RESPONSIBILITIES Front Desk & Guest Services
* Greet guests and handle late-night check‐ins and early‐morning check‐outs
* Respond to guest inquiries, complaints, and service requests during overnight hours
* Provide professional assistance in emergency situations, including medical incidents and facility alarms Night Audit & Financial Reconciliation
* Review daily transactions and reconcile guest accounts with accuracy
* Post room charges, taxes, and additional fees correctly to PMS
* Verify all front desk transactions and ensure accurate system postings Reporting & Handover
* Prepare daily audit and financial reports
* Ensure a clear and accurate handover to the morning shift team Security & Property Monitoring
* Monitor hotel security systems and conduct overnight safety checks
* Maintain a safe and secure environment for guests and staff Operations Support
* Support overall front desk operations during night shifts
* Ensure smooth hotel operations throughout the overnight period Training and support will be provided to help you succeed in the role.

REQUIREMENTS:

Must Experience
* Ability to work independently during overnight shifts
* Experience working in a customer‐facing role during late-night or early-morning hours Education & Qualification
* Valid working visa in Japan
* Valid Driver's License (Japanese, international, or foreign driver's license with an official Japanese Translation) Skills
* Strong attention to detail and accuracy in financial and operational tasks
* Ability to manage time efficiently and prioritize tasks during overnight hours
* Basic computer skills and confidence using hotel systems Language Skills
* Business level or above in English Competencies
* Ability to remain calm and professional under pressure
* Strong sense of responsibility when working during overnight hours
* Flexibility to work overnight shifts, including weekends and holidays
* Friendly, polite, and professional attitude toward guests and colleagues

REQUIREMENTS:

Preferred Experience
* Previous experience in night audit, front desk operations, or hotel finance
* Experience using a Property Management System (PMS) Education & Qualification
* AED certification or first aid training
* Background in hospitality, accounting, or finance‐related education Skills
* Ability to identify inefficiencies and suggest process improvements
* Strong problem‐solving skills in fast‐paced or unexpected situations Language Skills
* Conversational level or above in Japanese Competencies
* High energy and focus during night shifts
* Proactive mindset with a strong sense of ownership
* Willingness to work 5 days per week, with occasional 6th day shifts (with additional pay) EMPLOYMENT TERMS AND CONDITION Contract Period & Renewal *

Contract Period: 11/2/2026
- 3/30/2027
* Contract renewal: Applicable *

Reason of Renewal: o Employee's work performance and attitude. o Company's business demands. Duty, Work Location & Scope of Changes *

Duty: may be changed as determined by the company *

Initial Work

Location:
one of the company's properties in Niseko Area, Hokkaido

• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
• Training may be conducted at other location.
• Employees may be required to work at different properties based on operational needs.
• The initial assignment will be determined by the company. Commuting & Workplace policy
  * Private Vehicle Commuting: Not permitted
  * Measures to prevent passive smoking: indoor smoking prohibited
  
  Working hours
  , Days off & Overtime
  *
  
  Working hours
  / Shift schedule: Up to 8 hours between 22:00 to 07:00
  * Days off: two days off per week (based on shift schedule)
  * Overtime: Yes
  * Monthly Average Overtime Hours: 10 hours per month
  * 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)